thank you for shopping with irie metta. we want you to be delighted with your purchase. if you're not satisfied for any reason, here's what you need to know about our return policy:
eligibility for returns
• we accept returns within 7 days from the date of purchase. eligible returns must be unused, in the same condition as received, and in the original packaging.
initiating a return
• to initiate a return, don't hesitate to get in touch with our customer support team at firstname.lastname@example.org with your order number and details of the item you wish to return. we will provide you with further instructions.
• the customer is responsible for all return shipping costs. we recommend using a trackable shipping service and purchasing insurance to ensure your return is received.
• we currently do not offer direct exchanges. if you would like to exchange an item, you must initiate a return and place a new order.
damaged or defective items
• if you receive a damaged or defective item, please get in touch with us within five days of receiving your order. we will arrange for a replacement or refund.
• if you need to cancel an order, contact us immediately. we will process a full refund if the order has not yet shipped. you must initiate a return if the order has already shipped.
questions or concerns
• if you have any questions or concerns about our return policy, please get in touch with our customer support team at email@example.com.
thank you for shopping with irie metta. we appreciate your business!