shipping policy
shipping policy
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thank you for choosing irie metta! we appreciate your support and are committed to ensuring a smooth and reliable shipping experience.
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processing time
• orders are typically processed within 1-2 business days from the date of purchase. please note that this timeframe may change during peak seasons or special promotions.
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shipping rates
• we offer a flat rate shipping fee of $8 for all orders within the province of ontario and $18 flat shipping to the rest of canada. this fee may vary for international orders.
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estimated delivery time
• delivery times may vary based on location and the shipping method selected at checkout. generally, you can expect to receive your order within:
• standard Shipping: estimated delivery in 3-5 business days
• express shipping: estimated delivery in 1-2 business days
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order tracking
• once your order is shipped, you will receive a tracking number via email, allowing you to monitor the progress of your shipment.
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shipping carriers
• we partner with trusted carriers such as canada post to ensure your order arrives safely and on time.
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international shipping
• we offer international shipping to select countries. additional customs fees, taxes, and import duties may apply. these charges are the responsibility of the customer.
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lost or damaged shipments
• in the rare event that your shipment is lost or damaged in transit, don't hesitate to contact our customer support team at iriemetta@gmail.com within 3 days of receiving your shipping confirmation. we will work with the carrier to resolve the issue.
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address accuracy
• it is the responsibility of the customer to provide accurate shipping information. please double-check your shipping address before completing your order. we are not responsible for packages delivered to incorrect or incomplete addresses.
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for any further questions or concerns regarding shipping, please contact our customer support team at iriemetta@gmail.com.
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thank you for choosing irie metta!
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