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shipping policy

shipping policy

thank you for choosing irie metta! we appreciate your support and are committed to ensuring a smooth and reliable shipping experience.

processing time

• orders are typically processed within 1-2 business days from the date of purchase. please note that this timeframe may change during peak seasons or special promotions.

shipping rates

• we offer a flat rate shipping fee of $8 for all orders within the province of ontario and $18 flat shipping to the rest of canada. this fee may vary for international orders.

estimated delivery time

• delivery times may vary based on location and the shipping method selected at checkout. generally, you can expect to receive your order within:
• standard Shipping: estimated delivery in 3-5 business days
• express shipping: estimated delivery in 1-2 business d
ays

order tracking

• once your order is shipped, you will receive a tracking number via email, allowing you to monitor the progress of your shipment.

shipping carriers

• we partner with trusted carriers such as canada post to ensure your order arrives safely and on time.

international shipping

• we offer international shipping to select countries. additional customs fees, taxes, and import duties may apply. these charges are the responsibility of the customer.

lost or damaged shipments

• in the rare event that your shipment is lost or damaged in transit, don't hesitate to contact our customer support team at iriemetta@gmail.com within 3 days of receiving your shipping confirmation. we will work with the carrier to resolve the issue.

address accuracy

• it is the responsibility of the customer to provide accurate shipping information. please double-check your shipping address before completing your order. we are not responsible for packages delivered to incorrect or incomplete addresses.

for any further questions or concerns regarding shipping, please contact our customer support team at iriemetta@gmail.com.

thank you for choosing irie metta!

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