Shipping & Returns

We appreciate your support and are committed to ensuring a smooth and reliable shipping experience.

 

Processing time:

⋒ Orders are typically processed within 1-2 business days from the date of purchase

⋒ Please note that this timeframe may be subject to change during peak seasons or special promotions

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Estimated delivery time:

⋒ Delivery times may vary based on your location and the shipping method selected at checkout. generally, you can expect to receive your order within:

⋒ Standard shipping: estimated delivery in 3-5 business days

⋒ Express shipping: estimated delivery in 1-2 business days

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Order tracking:

⋒ Once your order is shipped, you will receive a tracking number via email, allowing you to monitor the progress of your shipment

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Shipping carriers:

⋒ We partner with trusted carriers such as Canada Post  to ensure your order arrives safely and on time

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International shipping:

⋒ We offer international shipping to select countries

⋒ Please note that additional customs fees, taxes, and import duties may apply, and these charges are the responsibility of the customer

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We want you to be delighted with your purchase. If you're not satisfied for any reason, here's what you need to know about our return policy:

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Eligibility for returns:

⋒ We accept returns within seven days from the date of purchase

⋒ Eligible returns must be unused, in the same condition as received and in the original packaging

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Initiating a return:

⋒ To initiate a return, don't hesitate to get in touch with our customer support team at iriemetta@gmail.com with your order number and details of the item you wish to return

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Return shipping:

⋒ The customer is responsible for all return shipping costs

⋒ We recommend using a trackable shipping service and purchasing insurance to ensure your return is received
 

Exchanges:

⋒ We currently do not offer direct exchanges. If you would like to exchange an item, you must initiate a return and place a new order

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Damaged or defective items:

⋒ If you receive a damaged or defective item, please get in touch with us within five days of receiving your order. We will arrange for a replacement or refund

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Cancellations:

⋒ If you need to cancel an order, contact us immediately. We will process a full refund if the order has not yet shipped.

⋒ You must initiate a return if the order has already shipped

Questions or concerns:

⋒ If you have any questions or concerns about our shipping and return policy, please get in touch with our customer support team at iriemetta@gmail.com