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shipping & return policy

shipping policy

we appreciate your support and are committed to ensuring a smooth and reliable shipping experience.

 

processing time:

• orders are typically processed within 1-2 business days from the date of purchase. please note that this timeframe may be subject to change during peak seasons or special promotions.

estimated delivery time:

• delivery times may vary based on your location and the shipping method selected at checkout. generally, you can expect to receive your order within:

• standard shipping: estimated delivery in 3-5 business days

• express shipping: estimated delivery in 1-2 business days

order tracking:

• once your order is shipped, you will receive a tracking number via email, allowing you to monitor the progress of your shipment.

 

shipping carriers:

• we partner with trusted carriers such as canada post  to ensure your order arrives safely and on time.

 

international shipping:

• we offer international shipping to select countries. please note that additional customs fees, taxes, and import duties may apply. these charges are the responsibility of the customer.

we want you to be delighted with your purchase. if you're not satisfied for any reason, here's what you need to know about our return policy:

eligibility for returns

• we accept returns within 7 days from the date of purchase. eligible returns must be unused, in the same condition as received, and in the original packaging.

initiating a return

• to initiate a return, don't hesitate to get in touch with our customer support team at iriemetta@gmail.com with your order number and details of the item you wish to return. we will provide you with further instructions.

return shipping

• the customer is responsible for all return shipping costs. we recommend using a trackable shipping service and purchasing insurance to ensure your return is received.
 

exchanges

• we currently do not offer direct exchanges. if you would like to exchange an item, you must initiate a return and place a new order.

damaged or defective items

• if you receive a damaged or defective item, please get in touch with us within five days of receiving your order. we will arrange for a replacement or refund.

cancellations

• if you need to cancel an order, contact us immediately. we will process a full refund if the order has not yet shipped. you must initiate a return if the order has already shipped.


questions or concerns

• if you have any questions or concerns about our return policy, please get in touch with our customer support team at iriemetta@gmail.com.

return  policy

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