shipping & return policy

we appreciate your support and are committed to ensuring a smooth and reliable shipping experience.

 

processing time:

• orders are typically processed within 1-2 business days from the date of purchase. please note that this timeframe may be subject to change during peak seasons or special promotions.

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estimated delivery time:

• delivery times may vary based on your location and the shipping method selected at checkout. generally, you can expect to receive your order within:

• standard shipping: estimated delivery in 3-5 business days

• express shipping: estimated delivery in 1-2 business days

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order tracking:

• once your order is shipped, you will receive a tracking number via email, allowing you to monitor the progress of your shipment.

 

shipping carriers:

• we partner with trusted carriers such as canada post  to ensure your order arrives safely and on time.

 

international shipping:

• we offer international shipping to select countries. please note that additional customs fees, taxes, and import duties may apply. these charges are the responsibility of the customer.

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we want you to be delighted with your purchase. if you're not satisfied for any reason, here's what you need to know about our return policy:

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eligibility for returns

• we accept returns within 7 days from the date of purchase. eligible returns must be unused, in the same condition as received, and in the original packaging.

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initiating a return

• to initiate a return, don't hesitate to get in touch with our customer support team at iriemetta@gmail.com with your order number and details of the item you wish to return. we will provide you with further instructions.

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return shipping

• the customer is responsible for all return shipping costs. we recommend using a trackable shipping service and purchasing insurance to ensure your return is received.
 

exchanges

• we currently do not offer direct exchanges. if you would like to exchange an item, you must initiate a return and place a new order.

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damaged or defective items

• if you receive a damaged or defective item, please get in touch with us within five days of receiving your order. we will arrange for a replacement or refund.

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cancellations

• if you need to cancel an order, contact us immediately. we will process a full refund if the order has not yet shipped. you must initiate a return if the order has already shipped.

questions or concerns

• if you have any questions or concerns about our return policy, please get in touch with our customer support team at iriemetta@gmail.com.